Notice

It is important to note that the customer must immediately refuse to receive your product if:

• - The packaging of the product is violated;
• - The product is malfunctioning;
• - Request in disagreement with the requested in the e-commerce.

1 - EXCHANGE FOR DISSATISFACTION (DEFECTIVE PRODUCT)

The following conditions must be complied with:

• - When the defect is apparent, the product can not show signs of use and / or washing, it must be in perfect condition and with the internal label affixed;
• - The merchandise will be analyzed by the responsible team and within 30 (thirty) days a diagnosis will be presented.

The parties may mutually adjust the extension of this period.

To request the exchange analysis, you should follow the following steps through e-commerce:

• 1º) Send an email to contato@kroche.com.br to the e-commerce team about the defect of the part and the date on which the defect was evidenced, that is, noticed by the client;
• 2) The e-commerce team will send an e-mail with instructions on the procedure, where to send or how the product will be withdrawn;
• 3) Upon receipt of the product for the exchange analysis, the e-commerce team will confirm the arrival

* Authorized Trading:

To switch to e-commerce:

If the technical report of the authorized professional of Kroché authorizes the exchange, Kroché will bear the costs of the new posting. The e-commerce team will send a notice by email informing you that the post has been taken. If the customer wishes, he can request the tracking code for his own control.

* Unauthorized exchange:

In requests made by e-commerce, in the case of products allegedly defective and with signs of use, the exchange will only be authorized if a technical report, signed by a qualified professional of Kroché, so determine.

When the technical report indicates that there is no defect, the exchange will not be made and the return freight of the product to the customer will be fully paid by the consumer. The team at the virtual store will send you an email notification that the post has been taken. If the customer wishes, he can request the tracking code for his own control.

* Availability of the product:

If the desired product is not available in stock, the customer may choose another product of similar or equal value, in addition to the return of the freight.

2 - EXCHANGE FOR UNSATISFACTORY (PRODUCT UNFAILED)

The exchange must be made in a maximum of 10 (ten) days, counted from the receipt of the merchandise. The product must not show signs of use and / or washing, it must be in perfect condition and with the internal label affixed.

For the exchange to take place, follow these steps:

1º) Send an e-mail to contato@kroche.com.br to the e-commerce team the desire to exchange the piece (s) for dissatisfaction. This email should contain:

• - the application number;
• - The code, color and size of products returned;
• - The code, color and size of the desired products.

2) The e-commerce team will send an e-mail with instructions on the procedure;

3º) Availability of the product:

After checking the availability in stock of the desired products and receiving the products returned, the e-commerce team will send them to the address registered. A notice will also be sent by email informing you that the post has been taken. If the customer wishes, he can request the tracking code for his own control. If the desired product is not available in stock, the customer may choose another product of similar value or of equal value.

* IN THIS CASE THE FREIGHT IS CUSTOMER'S RESPONSIBILITY.

3 - RETURN OF PURCHASE FOR REPENTANCE

The withdrawal of a purchase can be made in a maximum of 7 (seven) days, counted from the receipt of the merchandise. The product must not show signs of use and / or washing, it must be in perfect condition and with the internal label affixed.

To make a withdrawal from a purchase, the customer must follow the following steps:

1º) Send e-mail to contato@kroche.com.br the desistance. This email should also contain the following information:

• - Full name of the customer;
• - Customer's CPF;
• - Request number;
• - Telephone (s) of the customer with DDD;
• - Bank details for the refund of the current account amount (if the request was made by the form "Bank Draft".

2) Upon receipt of this "e-mail withdrawal", the e-commerce team will contact you informing the procedure for sending the product:

The consignment must contain:

• - The parts to be returned;
• - The invoice of the purchase.

4) Upon receipt of the products, the e-commerce team will enter the procedures for reimbursement of the value.

It should be noted that:

• - In the case of payment by bank slip: The deposit corresponding to the purchase will be made via a deposit in a bank account, using bank information provided by the client. The operation will be carried out within a period of up to twenty (20) business days.
• - In the case of payment by credit card: The refund will occur within a maximum period of 2 (two) invoices of the card after the date of approval of the return. This deadline is set by the credit card companies.

If this reversal can not be made through the administrator's refusal, the purchase amount will be credited to the consumer's bank account as reported in the return documentation.

Notice: No refund will be made to third party bank account.

* IN THIS CASE THE FREIGHT IS CUSTOMER'S RESPONSIBILITY.