The German mail informs that since 01/03/2018 a customs presentation fee of 6 euros is charged to the consignee of consignments containing goods to that country which have been taxed.
France - 7 to 11 daysWe warn that some addresses in France have doors with security code ("door code"). Thus, to access the mailboxes of these addresses, you must cross that port, which is not always possible when the recipient is absent. Therefore, the recipient's cell phone / e-mail and / or the recipient's e-mail (or, if possible, the security code) must be informed at the shipping address, to avoid returning the object.
France's mail is requiring a "Pro-forma invoice" for shipments containing any kind of merchandise even if the purpose of the shipment is not 'merchandise for sale', Invoice issued by SARA or that provided in the International Pre-post. The absence of the "Proforma Invoice" may cause the object to be returned to the sender. Objects containing "Goods for sale" must be accompanied by Commercial Invoice issued by the sender / exporter. Objects posted in the modality SEDEX MUNDI Merchandise must be accompanied by Invoice according to available model at http://www.correios.com.br/a-a-z/sedex-mundi-mercadoria#tab-3
Portugal - 8 to 11 daysThe Customs of Portugal is demanding Pro-forma invoice for any type of merchandise that is not merchandise for sale. Goods for sale must be accompanied by Commercial Invoice. In the absence of any document necessary for customs clearance of the consignment, the consignee will be contacted by the postal authority by means of a Customs Clearance Notice (APD), so that the missing documents are provided. The shipment will be released only after regularization of the required documentation.
The Portuguese mail requests that, whenever possible, the recipient's e-mail be informed in the mailing of the objects destined for that country. According to internal rules of Portugal, the sending of medicines and drugs by individuals to that country is expressly prohibited. The importation of these products into Portugal is Entities duly authorized by INFARMED - National Authority for Medicines and Health Products.
Greece - 7 to 10 daysThe German mail informs that since 01/03/2018 a customs presentation fee of 6 euros is charged to the consignee of consignments containing goods to that country which have been taxed.
Goods imported from outside the European Union into the United Kingdom are priced from 150 Euros (£ 105). The limits on the value-added tax (VAT) on importation continue to be 22 Euros (18 Pounds Sterling) for commercial objects and 45 Euros (36 Pounds Sterling) for those present between individuals. Postal consignments destined for the United Kingdom and coming from countries outside the European Union should be described in detail in the posting form (AWB / CP72) or on the Declaration for Customs (CN22) label, using the English or French language. If the CN 22 form is used, the full name and address of the sender must be clearly entered on the back of the object. Failure to comply with the above provisions may result in the confiscation of the objects by UK Customs, in which case no indemnity will be payable to the sender.
Ireland - 7 to 10 daysThe Italian customs are returning to Brazil all postal items whose content description on the posting form (AWB / CP72) or on the Declaration Customs (CN22) is in Portuguese, or if the description is generic. The description of the content must be detailed using the English or Italian language. Due to the determination of the Italian Customs, the Commercial Invoice or pro forma invoice is mandatory for postal consignments destined to a legal entity with a value greater than 22 Euros and for those destined to individuals with a value greater than 1000 Euros. For both consignments sent for commercial purposes and those sent to individuals containing gifts, it is necessary that all items of the content are clearly described in the form (AWB / CP72) or on the Declaration for Customs (CN22) label. For consignments destined to natural persons, whose value of the content is a maximum of 45 Euros, there are no taxes or customs clearance. For shipments sent for commercial purposes, the limit of the value of the content for exemption of taxes / fees is 22 Euros. For shipments whose content value is greater than 22 Euros (corporate recipient) or 45 Euros (individual recipient) and up to 1000 Euros, in addition to the tax, the recipient is charged a customs clearance fee of 2.07 Euros. If the value of the content is greater than 1000 Euros, an administrative document must be issued and the tax and customs clearance fee of the recipient are charged, and the value of the fee is 5.17 Euros per NCM / SH code listed on AWB / CP72 or CN22.
In the objects addressed to the Vatican, it should not be mentioned as Country of destination ITALY, but VATICAN.
Spain - 8 to 12 daysAccording to Argentine mail, objects over 2kg or more than US $ 200 are sent to agencies that have a customs department and the recipients must collect the objects in the indicated agency. There are no agencies with customs in every city in Argentina. Notification is sent to the recipient with instructions for receiving the object in cases where there is a need to pay taxes / taxes and in cases where it is necessary to collect the object in an agency. More information can be found on the mail at https://www.correoargentino.com.ar/puerta-puerta and at the Argentine customs website at http://www.afip.gob.ar/puertaapuerta/puertaApuerta.asp
Uruguay - 8 to 12 daysThe Peruvian Mail requests that, whenever possible, the sender's and recipient's telephones and e-mail addresses should be included in the mailing of the objects destined for that country.
Ecuador - 8 to 11 daysDue to a cooperation agreement signed between the Postal Administration of Ecuador, the National Secretariat of Migrants and the Ecuadorian Customs Corporation, postal items of up to 4 kg and maximum value of US $ 400 that contain clothing and footwear received from abroad by the United States are exempt from taxes. Ecuadorian mail for national distribution.
The Ecuadorian postal service requests that the full address of the consignee be given in the consignments destined for that country: - Name of the consignee; - Main street, house number or place of residence and secondary street (indicate the intersection of the two streets); - City or town and postal code; - Destiny country. In order to speed up the distribution of objects, it is requested that, whenever possible, reference or telephone number to facilitate the location of the recipient. Ecuador's postal codes can be found at www.codigopostal.gob.ec In addition to the postal code, In order to speed up the distribution of objects, it is requested that a reference or telephone number be given to facilitate the location of the recipient, if possible.
Panama - 8 to 11 daysThe Costa Rican courier requests that, whenever possible, a fixed or mobile phone number and the recipient's e-mail address be given when addressing objects destined for that country. This information may speed delivery.
Jamaica - 10 a 13 daysInforming the receiver's fixed or mobile phone number in the mailing of the objects destined for Jamaica expedites the delivery.
El Salvador - 8 to 12 days*El Salvador's mail requests that, whenever possible, the recipient's cellular or fixed telephone number be included in the address of the objects destined to that country posted in the EMS, Economic Goods, Light International and Registered Priority documents. This way the recipients can be warned upon arrival of their objects.
Guatemala - 26 to 36 daysThe Mail of MEXICO informs that, as of 01/03/2019, postal items containing merchandise valued at more than 50 United States Dollars will be subject to the payment of import duties, as provided by the customs authorities of that country.
Greenland - 23 to 28 daysTo send military correspondence to the United States, the address must follow the same format as the US addresses, that is: COMMON ADDRESS Name Address / PO Box City, State ZIP Code United States MILITARY ADDRESS Name Postal Service Center + Identifier Military City, Military State Zip Code United States Military cities are: APO - Army Post Office FPO - Fleet Post Office DPO - Diplomatic Post Office And the military states are: AA - Armed Forces (the) Americas AE - Armed Forces Europe AP - Armed Forces Pacific Example: Becka McAlister PSC 84 box 1596 APO, AP 96319 United States Please be advised that United States mail does not deliver military correspondence posted in EMS mode.
NOTICEDelivery time counted from the business day following the posting. For posting on Saturdays, Sundays, and holidays, and posting after the routing deadline on the same day, consider the business day the day of posting.
International shipments are subject to customs retention (from Brazil and / or the country of destination) for verification of contents and / or application of taxes / fees, in accordance with local legislation. Any delays arising from this specific type of procedure were not considered within the time limits presented here. In the case of issuance of the DUE-Single Declaration of Exportation by ECT, the deadline must be increased by another 1 working day.
- Absence of the customer at the delivery address;
- Incorrect registration data;
- Refusal of the product by the customer;
- Address change.
Kroché will not be able to deliver on schedule if there are any events of force majeure such as floods, natural disasters, major accidents, postal strikes, carriers or other occasions that prevent delivery.
Kroché sets deadlines according to the category of each product, the type of freight chosen by the customer and the place of delivery.
If your order has already exceeded this deadline, check the status of your delivery on the link ACCOMPANY YOUR ORDER, if you have any questions, please contact in contato@kroche.com.br
To exchange or return a product, please contact us by e-mail contato@kroche.com.br
Have the CPF/Passport of the holder that made the purchase and the order number in hand.
Please read our "Exchange and Return Policy" carefully.
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